XBS TERMS AND CONDITIONS

Last Updated: January 2026

Effective Date: January 2026

1. INTRODUCTION AND ACCEPTANCE

1.1 About XBS

XBS ("we," "us," "our," or "the Platform") is a global online marketplace that connects buyers and sellers for products, services, rentals, and gigs. XBS is operated by [Your Legal Entity Name], a company registered in [Country/Jurisdiction].

1.2 Agreement to Terms

By accessing or using the XBS platform, mobile application, or any related services (collectively, "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use our Services.

1.3 Eligibility

You must be at least 18 years old to use XBS. By using our Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding contracts.

1.4 Account Registration

To access certain features, you must create an account. You agree to:

Provide accurate, current, and complete information
Maintain the security of your account credentials
Notify us immediately of any unauthorized access
Be responsible for all activities under your account

1.5 Changes to Terms

We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting. Continued use of the Services after changes constitutes acceptance of the modified Terms.

2. USER ROLES AND RESPONSIBILITIES

2.1 Buyer Responsibilities

As a buyer, you agree to:

Pay for items or services you purchase through the Platform
Provide accurate shipping and contact information
Review listings carefully before making purchases
Communicate professionally and respectfully with sellers
Report issues or disputes within designated timeframes
Use the in-app dispute resolution process when problems arise

2.2 Seller Responsibilities

As a seller, you agree to:

List only items you legally own or have authority to sell
Provide accurate descriptions, images, and pricing
Ship products within the specified timeframe (5 days for products)
Deliver services as described and within agreed timelines
Respond to buyer inquiries and booking requests promptly
Maintain accurate inventory levels
Comply with all applicable laws regarding your listings
Not encourage or solicit buyers to transact outside the Platform

2.3 Prohibited Conduct

All users are prohibited from:

Listing illegal items or services
Engaging in fraudulent or deceptive practices
Harassment, threats, or abusive language toward other users
Attempting to circumvent Platform fees or payment systems
Sharing contact information in chat images to avoid Platform oversight
Manipulating trust scores or reviews
Creating multiple accounts to abuse Platform features
Using the Platform for money laundering or other illegal activities
Uploading malicious code or attempting to hack the Platform
Violating intellectual property rights of others

3. LISTING TYPES AND FEES

3.1 Product Listings

3.1.1 Listing Types:

Fixed Price: Seller sets a price; buyer purchases immediately
Auction: Buyers bid during a specified timeframe; highest bidder wins
Donation: Free items (buyer may still pay shipping and platform fees)

3.1.2 Listing Fees:

Most product listings: Free
Automotive listings: 50 RON (or equivalent) per listing
Pawn listings: May require additional fees and address verification

3.1.3 Transaction Fees:

Platform fee: 5% of product price (paid by buyer)
Shipping costs calculated by carrier and paid by buyer
Seller receives product price minus payment processing fees

3.2 Service Listings

3.2.1 Remote Services (Digital/Online):

Listing fee: Free
Platform fee: 5% of service price (paid by buyer)
Seller receives service price minus 8% (includes payment processing)
Delivery timeframe: 1-60 days based on service tier

3.2.2 Offline Services (On-Site/Physical):

One-time listing fee: 35 RON (or equivalent) to publish
Payment required before listing goes live
Price may be fixed or negotiable

3.2.3 Bookings:

Booking reservation fee: ~10 RON (or currency equivalent)
Fee is non-refundable, even if seller declines or cancels
Booking fee secures time slot only; full service price negotiated separately
Two booking types: Fixed hour (auto-confirmed) or Flexible hour (requires seller acceptance)

3.3 Rental Listings (Real Estate)

3.3.1 Rental Property Fees:

Basic listing: 50 RON (or equivalent)
With video: 100 RON

3.3.2 Property for Sale Fees:

Basic listing: 500 RON (or equivalent)
With video: 800 RON

3.3.3 Terms:

Fees are one-time charges before listing goes live
XBS facilitates connection only; rental/sale transactions occur off-platform
Up to 12 media files per listing (maximum one video)

3.4 Work/Gig Listings

Listing: Free
Interest fee: ~10 RON (or equivalent) to unlock contact information
Requires work safety awareness test before showing interest
Platform does not escrow wages; payment arranged off-platform

3.5 Currency Support

XBS supports transactions in multiple currencies including:

RON (Romanian Leu) - Default
EUR (Euro)
USD (US Dollar)
GBP (British Pound)

Prices and fees will be displayed in the selected currency. Currency conversion rates are determined by our payment processor.

3.6 Automatic Listing Deactivation

Listings that receive no chat replies for 14 consecutive days will be automatically hidden (expired_inactivity). Sellers can reactivate these listings from their Expired Listings page. Certain listing types (e.g., automotive) may require payment of the original listing fee again upon reactivation.

4. PAYMENT TERMS

4.1 Payment Processing

All payments are processed through Stripe, a third-party payment processor. By using XBS, you agree to Stripe's terms of service and privacy policy. XBS does not store complete payment card information.

4.2 Payment Methods

Accepted payment methods include:

Credit and debit cards (Visa, Mastercard, American Express)
Apple Pay
Other methods as made available through our payment processor

4.3 Payment Authorization and Capture

4.3.1 Products:

Payment is authorized (held) when buyer completes purchase
Funds are captured (charged) after successful delivery or when dispute window expires
Authorization may be canceled if seller fails to ship within 5 days

4.3.2 Remote Services:

Payment is authorized when buyer places order
Seller has 12 hours to accept or decline order
If accepted: payment is captured and work begins
If declined or no response: authorization is canceled and buyer is not charged
After successful delivery, payout is scheduled within approximately 24 hours

4.3.3 Immediate Capture:

The following fees are charged immediately:

Booking reservation fees
Listing fees (automotive, pawn, rentals, offline services)
Sponsored ad fees
Interest fees for work/gig listings

4.4 Seller Payouts

4.4.1 Payout Requirements:

To receive payments, sellers must:

Provide complete and accurate banking information (legal name, date of birth, IBAN)
Complete any additional identity verification requested by Stripe
Maintain account in good standing

4.4.2 Payout Timing:

Funds typically arrive within 1-3 business days after release
Initial payouts may be delayed for verification purposes
High-value transactions may require additional verification

4.4.3 Payout Holds:

We reserve the right to hold payouts if:

There are unresolved disputes
Suspicious or fraudulent activity is detected
Additional verification is required
Chargebacks or payment reversals are pending

4.5 Refunds

4.5.1 Product Refunds:

Issued if seller fails to ship within 5 days
Issued if buyer wins a dispute
Processed to original payment method
Typically completed within 5-10 business days

4.5.2 Service Refunds:

Remote services: refunded if seller declines, doesn't accept within 12 hours, or fails to deliver within deadline/extension period
Offline service listing fees: non-refundable once listing is published
Booking fees: non-refundable under all circumstances

4.5.3 Non-Refundable Fees:

Booking reservation fees (even if seller declines)
Listing fees (automotive, rentals, offline services)
Interest fees for work/gig contact unlocks
Platform fees on completed transactions

4.6 Taxes

You are responsible for determining and paying any applicable taxes (VAT, sales tax, income tax, etc.) arising from your use of the Platform. XBS does not provide tax advice. Consult with a tax professional regarding your obligations.

5. TRANSACTION PROCESS

5.1 Product Purchase Flow

Buyer selects product and completes checkout
Payment is authorized (held on buyer's card)
Seller has 5 days to ship the product
Seller uploads package photo and shipping label; tracking begins
Carrier delivers product to buyer
Buyer has approximately 5-6 hours after delivery to report problems
If no dispute: payment is captured, seller receives payout
If dispute opened: held pending resolution

5.2 Service Order Flow (Remote)

Buyer selects service/tier and pays
Payment is authorized (held)
Seller has 12 hours to accept or decline
If accepted: payment captured, work deadline begins based on delivery days
Seller completes work and uploads deliverables
Payout scheduled approximately 24 hours after delivery marked
If seller doesn't accept within 12 hours: order auto-expires, buyer refunded

5.3 Offers and Negotiations

5.3.1 Product Offers:

Available only on fixed-price products where seller enables offers
Seller sets maximum discount allowed (0%, 5%, 10%, 15%, 20%, or 30%)
Buyer's offer must be within allowed range
Minimum offer = list price × (1 - max_discount/100)
Product automatically added to buyer's favorites when offer sent
Seller can accept, decline, or counter
Accepted offer price valid for 24 hours (12 hours for auction offers)
Buyer cannot send another offer for 24 hours while pending offer exists
After rejection: buyer can immediately submit new offer

5.3.2 Quantity Requests:

Buyer sends quantity request card in chat for multiple units
Seller accepts or declines via card interface
If accepted: buyer has 3-hour window to complete purchase
Cannot exceed confirmed quantity or available inventory

5.4 Auctions

Buyers submit bids until timer expires
Each bid must exceed current highest bid
Winner has 12 hours to complete payment
Failure to pay results in trust score penalty (-15 points)
Separate auction offer system available with different rules

5.5 Shipping and Delivery

5.5.1 Shipping Costs:

Calculated by carrier (Fan Courier in Romania)
Based on package size, weight, and destination
Displayed before buyer completes payment
Paid by buyer at checkout

5.5.2 Shipping Addresses:

Buyers can save up to 3 addresses
Sellers must provide pickup address
Accurate addresses required for successful delivery

5.5.3 Delivery Tracking:

Available on order page after seller ships
Updates provided by carrier
Delivery confirmation triggers dispute window

5.5.4 Failed Delivery:

Seller fails to ship within 5 days: automatic refund to buyer, trust penalty to seller (-20 points)
Package lost or damaged in transit: contact support for resolution
Incorrect address provided by buyer: buyer responsibility

6. DISPUTES AND PROBLEM RESOLUTION

6.1 Dispute Eligibility

Available for product orders only
Must be initiated within approximately 5-6 hours after delivery
Accessed through Orders → specific order → Report Problem

6.2 Dispute Process

Buyer submits dispute with description and evidence
AI reviews submission and evidence from both parties
Decision rendered based on evidence
Losing party receives trust score penalty (typically -10 points)
Refunds issued if buyer prevails

6.3 Valid Dispute Reasons

Item not as described
Item damaged or defective
Wrong item received
Missing parts or accessories
Counterfeit or prohibited items

6.4 Invalid Disputes

Opening disputes without valid reason results in trust score penalties (-5 to -10 points). Examples of invalid disputes:

Buyer's remorse or change of mind
Issues that could be resolved through communication
Complaints about shipping time (if within stated timeframe)
Personal preference regarding subjective qualities

6.5 Escalation to Support

Contact human support when:

Technical issues prevent normal platform use
Payment charged but order never created
Account access issues
Legal matters or account deletion requests
Disputes involving significant value or complexity

7. TRUST SCORE SYSTEM

7.1 Purpose

The trust score is a public metric displayed on user profiles to help community members assess reliability. It reflects platform behavior, not star ratings.

7.2 Starting Score

All users begin near 0 points.

7.3 Trust Score Increases

| Action | Points Gained |

|--------|---------------|

| Identity verification completed | +15 |

| Profile photo added | +10 |

| Completed product purchase (no issues) | +5 |

| Completed product sale (no issues) | +5 |

| Completed service purchase (no issues) | +5 |

| Completed service delivery (no issues) | +5 |

7.4 Trust Score Decreases

| Violation | Points Lost |

|-----------|-------------|

| Failed to ship product within 5 days | -20 |

| Failed to deliver service (buyer refunded) | -20 |

| Soliciting off-platform payment | -20 (or more) |

| Identity verification removed (photo changed after verification) | -15 |

| Won auction but failed to pay | -15 |

| Lost dispute (decision against you) | -10 |

| Three listing policy violations | -10 |

| Opened invalid dispute | -5 to -10 |

| Message flagged for abusive language | -5 |

| Sent contact info via chat image | -5 |

7.5 Trust Score Impact

Visible to all users on your profile
Influences buyer/seller confidence
May affect eligibility for certain features
Cannot be manipulated or purchased
Reflects cumulative platform behavior

8. CONTENT AND INTELLECTUAL PROPERTY

8.1 User-Generated Content

You retain ownership of content you post (listings, photos, descriptions, reviews). By posting content, you grant XBS a worldwide, non-exclusive, royalty-free license to:

Display, reproduce, and distribute your content on the Platform
Use your content for marketing and promotional purposes
Modify or adapt content for technical requirements
Allow other users to view and interact with your content

8.2 Content Moderation

XBS uses AI and manual review to moderate content. We reserve the right to:

Review all listings before publication
Reject listings that violate policies
Remove content that violates Terms or applicable law
Suspend or terminate accounts for repeated violations
Report illegal content to authorities

8.3 Prohibited Content

You may not post content that:

Violates intellectual property rights of others
Contains false, misleading, or deceptive information
Promotes illegal goods or services
Contains malware or harmful code
Includes personal information of others without consent
Is pornographic, obscene, or sexually explicit
Promotes hate speech, violence, or discrimination
Violates privacy rights
Infringes on trademarks, copyrights, or patents

8.4 Intellectual Property Infringement

If you believe content on XBS infringes your intellectual property rights, contact us with:

Description of the copyrighted work or trademark
Location of infringing content on the Platform
Your contact information
Statement of good faith belief that use is unauthorized
Statement that information is accurate and you're authorized to act

8.5 XBS Intellectual Property

XBS trademarks, logos, design, software, and content are owned by XBS or its licensors. You may not use, copy, or distribute XBS intellectual property without written permission.

9. PRIVACY AND DATA PROTECTION

9.1 Data Collection

XBS collects and processes personal data necessary to provide Services, including:

Account information (name, email, location)
Payment information (processed by Stripe)
Transaction history
Communication records
Device and usage data
Identity verification documents
User-generated content

9.2 GDPR Compliance

For users in the European Union:

You have rights to access, rectify, erase, and port your data
You may object to or restrict certain processing
You may withdraw consent at any time
You may lodge complaints with supervisory authorities
XBS acts as data controller for platform operations
As a recent CJEU ruling confirms, XBS may be considered a controller for personal data in user-generated advertisements

9.3 Data Sharing

XBS may share your data with:

Other users (as necessary for transactions)
Payment processors (Stripe)
Shipping carriers
Service providers and business partners
Law enforcement or regulatory authorities (when legally required)

9.4 Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure. You acknowledge and accept the inherent risks of transmitting data over the internet.

9.5 Data Retention

We retain your data for as long as necessary to provide Services and comply with legal obligations. You may request account deletion through Account Settings or by contacting support.

9.6 Privacy Policy

Our Privacy Policy, available on the Platform, provides additional details about data practices and forms part of these Terms.

10. COMMUNICATION AND CHAT

10.1 In-App Chat

XBS provides in-app chat for users to communicate regarding transactions. You agree to:

Use chat professionally and respectfully
Keep transaction-related communication within the Platform
Not share external contact information to circumvent platform fees
Not send spam, harassment, or abusive messages

10.2 Chat Monitoring

XBS may monitor chat messages to:

Enforce Terms and policies
Detect prohibited conduct
Resolve disputes
Improve Services
Comply with legal obligations

10.3 Automated Cards and Checkpoints

The Platform generates automated cards in chat for actions like offers, quantity requests, bookings, and tracking. These cards organize transaction flow and create checkpoints users can collapse for easier navigation.

10.4 Image Reporting

Users can report inappropriate or suspicious images sent in chat. Reported images are reviewed, and violators may face penalties including trust score reduction and account suspension.

10.5 XBS Payments Bot

The XBS Payments bot is an automated system chat for Stripe verification requirements. It is not a human support agent and does not accept typed messages. Follow the prompts and buttons provided.

10.6 Kira Support AI

Kira is an AI-powered support assistant accessible through Profile → Support Chat. Usage is limited to approximately 50 messages per hour. Sessions auto-end after 5 hours of inactivity or when user selects "End Chat."

11. IDENTITY VERIFICATION

11.1 Verification Process

Users may verify their identity to increase trust score (+15 points). Verification requires:

Face scan or ID document upload
Comparison against profile information
Processing by third-party verification service

11.2 Verification Benefits

Increased trust score
Higher buyer/seller confidence
Potential access to additional features

11.3 Maintaining Verification

Changing your profile photo after verification removes verified status and deducts 15 trust points. Re-verification is required.

11.4 Additional Verification

High-value transactions or seller accounts may require additional verification from Stripe. This process occurs through the XBS Payments bot. Failure to complete verification may result in payout holds.

12. ACCOUNT SUSPENSION AND TERMINATION

12.1 Suspension Grounds

XBS may suspend your account if:

You violate these Terms
You engage in fraudulent or illegal activity
You repeatedly receive trust score penalties
Your account poses security risks
Required verification is not completed
Chargebacks or payment disputes occur

12.2 Termination Rights

XBS reserves the right to terminate accounts at our discretion, with or without notice, for violations of these Terms. We may also terminate accounts that remain inactive for extended periods.

12.3 User-Initiated Termination

You may request account deletion by:

Contacting support through proper channels
Following account deletion process in settings (where available)

Account deletion does not relieve you of obligations for completed transactions or pending disputes.

12.4 Effect of Termination

Upon termination:

Access to Services is revoked
Active listings are removed
Pending transactions must be completed or refunded
Outstanding payouts are processed (subject to holds)
Data is retained as required by law or policy

13. DISCLAIMERS AND WARRANTIES

13.1 Platform Role

XBS is a marketplace platform that facilitates connections between buyers and sellers. We are not a party to transactions between users. We do not:

Guarantee the quality, safety, or legality of listings
Verify all user representations or claims
Guarantee transaction completion or satisfaction
Control user conduct outside the Platform

13.2 "AS IS" Basis

Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

Merchantability
Fitness for a particular purpose
Non-infringement
Uninterrupted or error-free service
Accuracy or completeness of content
Security of data transmission

13.3 Third-Party Services

We rely on third-party services including Stripe (payments) and Fan Courier (shipping). We are not responsible for failures, errors, or issues arising from third-party services.

13.4 User Transactions

Buyers and sellers transact at their own risk. XBS provides tools and policies to facilitate safe transactions but cannot guarantee outcomes. You are responsible for:

Evaluating listings and other users before transacting
Verifying product descriptions and conditions
Understanding seller policies and timelines
Following platform processes and dispute procedures

13.5 No Guarantee of Seller Performance

We do not guarantee that sellers will:

Ship products as described or on time
Deliver services as promised
Respond to messages or booking requests
Maintain adequate inventory
Comply with applicable laws

13.6 AI Content Moderation

AI moderation is not perfect. Prohibited content may occasionally appear, and legitimate content may be incorrectly rejected. We continuously improve moderation but cannot guarantee complete accuracy.

14. LIMITATION OF LIABILITY

14.1 Liability Cap

To the maximum extent permitted by law, XBS's total liability for any claims arising from or related to these Terms or Services shall not exceed the greater of:

€100 (or equivalent)
The fees paid by you to XBS in the 12 months preceding the claim

14.2 Excluded Damages

XBS shall not be liable for:

Indirect, incidental, special, consequential, or punitive damages
Lost profits, revenue, data, or business opportunities
Loss of goodwill or reputation
Cost of substitute services
Personal injury or property damage (except as required by law)

This limitation applies regardless of legal theory (contract, tort, negligence, strict liability, or otherwise) even if XBS was advised of the possibility of such damages.

14.3 User Disputes

XBS is not liable for disputes between users. Disputes must be resolved between the parties involved. Our dispute resolution system is a tool to assist but does not create liability on XBS's part.

14.4 Force Majeure

XBS is not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

Natural disasters
War, terrorism, or civil unrest
Government actions or restrictions
Internet or telecommunications failures
Third-party service failures
Pandemics or public health emergencies

14.5 Statutory Rights

Nothing in these Terms limits your statutory consumer rights where such limitations are prohibited by law.

15. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless XBS, its affiliates, officers, directors, employees, agents, and licensors from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising from or related to:

Your use or misuse of Services
Your violation of these Terms
Your violation of any law or regulation
Your violation of third-party rights (intellectual property, privacy, etc.)
Content you post on the Platform
Transactions with other users
Your negligence or willful misconduct

This indemnification obligation survives termination of these Terms and your use of Services.

16. GOVERNING LAW AND DISPUTE RESOLUTION

16.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction/Country], without regard to conflict of law principles.

16.2 Jurisdiction

For users in the European Union: disputes may be resolved in the courts of your country of residence or our registered location, as applicable under EU consumer protection law.

For users outside the EU: you agree to the exclusive jurisdiction of the courts located in [Your Jurisdiction/Country].

16.3 Mandatory Arbitration (where applicable)

[Optional: Include arbitration clause if required by your jurisdiction]

Before pursuing litigation, parties agree to attempt resolution through good-faith negotiation for at least 30 days.

16.4 Class Action Waiver

To the extent permitted by law, you agree to bring claims only in your individual capacity and not as part of any class or representative action.

16.5 EU Online Dispute Resolution

EU users may access the European Commission's Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr

17. SPECIAL PROVISIONS

17.1 Neighborhood Reviews (Rentals)

Users may post reviews about neighborhoods on rental listings. To post a review:

You must be within approximately 10 km of the listing (based on profile location)
Reviews should be honest, factual, and relevant to the area
Reviews must not contain offensive, defamatory, or false information
XBS reserves the right to remove reviews that violate policies

17.2 Location Updates

Users may update their location (city) in profile settings approximately every 60 days. This limitation prevents abuse of location-based features.

17.3 Favorites and Saved Listings

Users can favorite listings for later reference
Sending an offer automatically favorites the product
Favorites are private and not visible to other users

17.4 Sponsored Ads

Sellers may create sponsored advertisements to promote listings. Sponsored ad terms and pricing are specified at the time of creation. Sponsored ad fees are non-refundable once the campaign begins.

17.5 Multi-Language Support

XBS supports multiple languages (English, Romanian, Italian, French, Spanish, German). Content is displayed in the user's selected language where translations are available. Users are responsible for ensuring their listings are accurately translated if listing in multiple languages.

17.6 Currency Display

Prices are displayed in the user's selected currency. Actual charges may vary slightly due to currency conversion rates and fees applied by payment processors.

18. MISCELLANEOUS

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published on the Platform, constitute the entire agreement between you and XBS regarding Services.

18.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

18.3 Waiver

Failure by XBS to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

18.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. XBS may assign these Terms to any affiliate or in connection with a merger, acquisition, or sale of assets.

18.5 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated.

18.6 Survival

Provisions that by their nature should survive termination (including but not limited to liability limitations, indemnification, dispute resolution, and intellectual property rights) shall survive termination of these Terms.

18.7 Notices

XBS may provide notices to you via:

Email to your registered address
In-app notifications
Posting on the Platform

Notices are effective upon sending or posting.

18.8 Language

These Terms may be provided in multiple languages for convenience. In case of conflict between translations, the English version shall prevail to the extent permitted by law.

18.9 Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

18.10 Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

19. SPECIFIC JURISDICTIONAL TERMS

19.1 California Users

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Services, please contact us at [support email]. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

19.2 EU Consumer Rights

EU consumers have the right to withdraw from distance contracts within 14 days. However, this right does not apply to:

Completed services (if performance began with consumer's consent)
Digital content already delivered
Sealed goods opened after delivery
Custom or personalized products
Time-sensitive services (bookings)

19.3 UK Users

UK users are protected by the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Nothing in these Terms limits your statutory rights under UK consumer protection law.

19.4 Australian Users

Australian users benefit from consumer guarantees under the Australian Consumer Law. Our Services come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in these Terms purports to modify or exclude conditions, warranties, and undertakings which by law cannot be modified or excluded.

19.5 Canadian Users

Quebec residents: these Terms are governed by the laws of Quebec and the federal laws of Canada applicable therein. In the event of a discrepancy between the English and French versions, the English version shall prevail to the extent permitted by applicable law.

20. CHANGES AND UPDATES TO SERVICES

20.1 Service Modifications

XBS reserves the right to:

Modify, suspend, or discontinue any aspect of Services
Change fees and pricing structures (with notice)
Add or remove features
Update policies and procedures
Implement new restrictions or requirements

20.2 Notice of Changes

Material changes to Services or these Terms will be communicated through:

Email notification
In-app announcements
Updated "Last Modified" date on Terms page

Continued use after changes constitutes acceptance.

20.3 No Obligation to Maintain Features

XBS is under no obligation to maintain any particular feature or functionality. You acknowledge that Services may change over time.

21. PROHIBITED ITEMS AND SERVICES

21.1 Globally Prohibited Items

The following may never be listed on XBS:

Illegal drugs or drug paraphernalia
Weapons, firearms, ammunition, explosives
Stolen goods or goods obtained illegally
Counterfeit or pirated items
Human body parts or remains
Live animals (except as permitted by law and with proper documentation)
Tobacco products or e-cigarettes (in many jurisdictions)
Alcohol (except where licensed and permitted)
Prescription medications
Hazardous or dangerous materials
Adult sexual content or services
Items that violate intellectual property rights

21.2 Restricted Items

The following may be subject to additional requirements or restrictions:

Electronics and devices (must comply with safety standards)
Cosmetics and personal care products (must meet regulatory requirements)
Food items (must comply with food safety laws)
Medical devices (must have proper certifications)
Automotive parts (must meet safety standards)
Items subject to export controls

21.3 Jurisdictional Variations

Some items legal in certain jurisdictions may be prohibited in others. Sellers are responsible for ensuring compliance with laws in both their location and the buyer's location.

21.4 Age-Restricted Items

Items with age restrictions (e.g., knives, certain chemicals) require age verification at delivery. Sellers must clearly mark such items in listings.

22. COMPLIANCE WITH LAWS

22.1 Seller Obligations

Sellers must comply with all applicable laws, including:

Consumer protection laws
Product safety regulations
Tax obligations
Business licensing requirements
Import/export restrictions
Data protection laws
Anti-money laundering regulations

22.2 Buyer Obligations

Buyers must comply with all applicable laws regarding purchase, possession, and use of items purchased through XBS.

22.3 Anti-Money Laundering

XBS complies with anti-money laundering (AML) laws. We reserve the right to:

Request additional identification or documentation
Report suspicious transactions to authorities
Refuse or reverse transactions that raise AML concerns
Cooperate with law enforcement investigations

22.4 Sanctions Compliance

Users may not use XBS to transact with individuals or entities subject to economic sanctions. XBS complies with sanctions laws of applicable jurisdictions.

23. CONTACT INFORMATION

23.1 Support Channels

For assistance with XBS Services:

In-App Support: Profile → Support Chat (Kira AI)
FAQ: Profile → Contact Support
Email: [Your support email]
Payment Issues: XBS Payments bot (in-app)

23.2 Legal Notices

For legal matters, including:

Intellectual property infringement claims
Law enforcement requests
Regulatory compliance
Data protection inquiries

Contact: [Your legal contact email/address]

23.3 Company Information

[Your Legal Entity Name]

[Registered Address]

[Company Registration Number]

[VAT Number if applicable]

24. ACKNOWLEDGMENT AND ACCEPTANCE

By clicking "I Agree," creating an account, or using XBS Services, you acknowledge that:

You have read and understood these Terms and Conditions in their entirety
You agree to be bound by these Terms and all policies referenced herein
You understand that XBS is a platform connecting buyers and sellers, not a party to transactions
You accept the risks associated with online transactions
You are responsible for compliance with applicable laws
You understand the payment, fee, and payout structures
You acknowledge the trust score system and its impacts
You consent to data processing as described in our Privacy Policy
You understand dispute resolution procedures and limitations on liability
You have the legal capacity to enter into this binding agreement

If you do not agree to these Terms, you must immediately stop using XBS Services.

APPENDIX A: DEFINITIONS

Account: Your registered user profile on the XBS Platform.

AI Moderation: Automated content review system that analyzes listings and messages for policy compliance.

Auction: A listing type where buyers compete through bids until a timer expires.

Authorization: Payment hold on a buyer's card before funds are captured.

Booking: A time slot reservation for offline services, secured with a non-refundable fee.

Buyer: A user purchasing products or services through XBS.

Capture: The process of actually charging an authorized payment.

Dispute: A formal complaint filed by a buyer regarding a product order.

Donation: A free product listing where buyers may pay shipping but not product price.

Escrow: Payment mechanism where funds are held until conditions are met.

Fixed Price: A listing type with a set price for immediate purchase.

Gig/Work: Job listings where contact is unlocked via interest fee; no escrow provided by platform.

Listing: Any product, service, rental, or work post created by a user.

Offer: A buyer's proposed price on a fixed-price product (when enabled by seller).

Offline Service: A service performed in person at a physical location.

Payout: Transfer of funds from XBS to a seller's bank account.

Platform: The XBS marketplace, including website and mobile applications.

Quantity Request: A buyer's request to purchase multiple units, requiring seller acceptance.

Remote Service: A digital or online service delivered without physical presence.

Rental: Real estate listing for rent or sale; platform facilitates connection only.

Seller: A user offering products or services for sale on XBS.

Services: All functionality provided by XBS, including marketplace, payment processing facilitation, and communication tools.

Stripe: Third-party payment processor handling financial transactions.

Trust Score: Public metric on user profiles reflecting platform behavior and reliability.

User: Any person or entity using XBS Services, whether as buyer, seller, or both.

Verification: Identity confirmation process that increases trust score.

APPENDIX B: FEE SUMMARY

|------------------|------------|-----------------|--------------|

| Offline Service Listing | 35 RON | N/A | Full listing fee |

| Work Interest Fee | ~10 RON | N/A | Full interest fee |

| Automotive Listing | 50 RON | N/A | Full listing fee |

| Rental Listing (basic) | 50 RON | N/A | Full listing fee |

| Rental with Video | 100 RON | N/A | Full listing fee |

| Property Sale (basic) | 500 RON | N/A | Full listing fee |

| Property Sale with Video | 800 RON | N/A | Full listing fee |

*Note: Fees shown in RON will be converted to equivalent amounts in other supported currencies (EUR, USD, GBP).*

APPENDIX C: TRUST SCORE QUICK REFERENCE

Gains

Identity verified: +15
Profile photo added: +10
Completed transactions (each): +5

Penalties

Off-platform payment solicitation: -20
Failed to ship: -20
Service not delivered: -20
Photo changed after verification: -15
Auction win, didn't pay: -15
Lost dispute: -10
Three listing violations: -10
Invalid dispute: -5 to -10
Abusive message: -5
Contact info in image: -5

APPENDIX D: ORDER STATUS GUIDE

Product Order Statuses

pending_payment: Payment not completed
paid: Awaiting seller to ship
awaiting_pickup: Label ready, needs drop-off at carrier
shipped / in_transit: Package en route to buyer
delivered: Delivered; dispute window open
completed: Transaction complete, seller paid
disputed: Problem reported by buyer
refunded: Money returned to buyer
shipping_expired: Seller missed 5-day ship deadline

Remote Service Order Statuses

pending_payment: Payment not completed
pending_confirmation: Awaiting seller acceptance (12-hour window)
confirmed / to_do: Seller accepted, work in progress
delivered: Work submitted by seller
payout_ready / completed: Payout scheduled/completed
declined: Seller declined the order
auto_expired: Seller didn't respond within 12 hours
refunded: Buyer refunded (various reasons)
extension_expired: Extended deadline passed without delivery

Booking Statuses

pending: Awaiting seller confirmation (flexible hour only)
confirmed: Booking confirmed
completed: Service performed
cancelled: Cancelled (fee non-refundable)

APPENDIX E: DISPUTE TIMEFRAMES

| Action | Timeframe |

|--------|-----------|

| Seller must ship product | 5 days from order |

| Buyer dispute window (after delivery) | ~5-6 hours |

| Seller must accept remote service order | 12 hours |

| Seller must accept booking (flexible hour) | ~12 hours |

| Payment deadline for accepted offer | 24 hours (12 for auctions) |

| Payment deadline after auction win | 12 hours |

| Payment window after quantity request accepted | 3 hours |

| Pending offer blocks new offers | 24 hours from submission |

END OF TERMS AND CONDITIONS

*These Terms and Conditions were generated to provide comprehensive legal coverage for the XBS marketplace platform. They should be reviewed by qualified legal counsel in your jurisdiction before implementation.*

IMPORTANT CUSTOMIZATION REQUIRED:

Before using these Terms, you must update:

[Your Legal Entity Name] - Replace with your actual company name
[Country/Jurisdiction] - Specify your governing jurisdiction
[Your Jurisdiction/Country] - Update in multiple sections
[support email] - Add your support email address
[Your legal contact email/address] - Add legal contact information
[Registered Address] - Add your registered business address
[Company Registration Number] - Add if applicable
[VAT Number if applicable] - Add if you have one
Arbitration clauses - Customize based on your jurisdiction
Specific jurisdictional terms - Add/remove based on your target markets

LEGAL REVIEW RECOMMENDED:

These Terms provide a strong foundation but should be reviewed by legal counsel familiar with:

E-commerce law in your primary jurisdiction
International transaction regulations
Payment processing compliance (especially Stripe requirements)
GDPR and data protection laws
Consumer protection laws in your target markets
Recent CJEU rulings on marketplace operator liability
Platform liability and safe harbor provisions
Intellectual property protection